FAQs

Most Common Questions
What is the turnaround time for orders?

White label orders can have a turnaround time of as little as one week, but an average order will take two weeks, depending on the product selected. For private label orders, please allow for a slightly longer process, depending on the unique customizations requested. For more information, contact us via chat in the bottom right corner of your screen, call us at 1 (800) 791-0270 between 9 AM and 6 PM (EST), or send us an email and one of our representatives will be in touch with you shortly.

What is CBD?

CBD (Cannabidiol) is a naturally occurring cannabinoid derived from hemp that does not contain THC, and thus is not psychoactive. It has long been reputed to possess anti-inflammatory and analgesic qualities.

How is THP CBD manufactured?

From the field to the product, THP handles all aspects of production. To create all our private label full spectrum hemp extract products, The Hemp Plug uses supercritical CO2 extraction. This process ensures the quality and holistic integrity of the hemp plant. Supercritical CO2 extraction is a gentle process that preserves the beneficial natural compounds in the hemp plant while keeping it free of chemicals and impurities. Click here to learn more about our process.

Does CBD contain enough THC to produce a “high?”

No. CBD legally has only trace amounts of 0.3% or less THC in its full spectrum formula, without any of the psychoactive effects of marijuana. Meanwhile, broad spectrum CBD and CBD isolates contain no traces of THC.

Is CBD legal?

Yes, CBD is federally legal. In 2018, the Agriculture Improvement Act of 2018 (aka the Farm Bill) legalized CBD derived from hemp containing no more than 0.3% THC (by dry weight).

Are THP CBD products quality tested and certified?

Every batch of our products infused with full spectrum hemp oil and full spectrum hemp extract is tested by independent third party labs and certified for label accuracy, purity, and potency. Everything that we put in the bottle is stated clearly and honestly on the label. We are the hemp white label manufacturer that provides transparency in every project we undertake.Click here to learn more about our process.

What does it mean to have products that are third-party independent laboratory tested?

Independent third party lab certification means that a credentialed testing organization separate from the manufacturing company has reviewed the manufacturing process of a full spectrum hemp extract product and has determined that the final product complies with specific standards for safety, quality, and performance including GMPs, Label Assay, contaminants, organic certification and potencies. Click here to learn more about our process.

How are THP products sourced?

The Hemp Plug products are made and sourced in Colorado, USA from organic industrial hemp with quality natural and organic ingredients. All our products are non-GMO and made in the USA. We provide pure, perfect full spectrum hemp oils and hemp extracts crafted with care for our customers. Click here to learn more about our process.

Why choose THP white label and private label products?

In addition to providing high quality, third-party tested CBD products, we focus on making your sales process as easy as possible by guiding you through the white labeling and private labeling processes to whatever degree your business requires. Our exceptional customer service representatives give you the full support you need to easily run your business. We offer the largest collection of customizable CBD products on the market. Click here to learn more about our process.

Is your supply chain reliable?

We control the entire production process, from the farm to the final process. By handling every step of this process, we ensure a streamlined and seamless supply chain which your business can rely on. Click here to learn more about our process.

What products does THP offer?

THP features a wide range of products available for customization, including but not limited to CBD oils, topicals, edibles, bath and body, and even pet care. Available in a range of variations, flavors, CBD content, and sizes.

What is THP white labeling?

Our white labeling program offers fast turnaround times on a wide selection of popular, high quality CBD products, which are ready to go with turnkey branding designed to fit every business budget, saving you time and putting you in control of the process, while giving you full access to our complete range of services, and ultimately creating a plan for your new hemp extract business. Click here for more information about our white label program.

What is THP private labeling?

Unlike our white label program, our private label program allows you to go beyond our high quality, turnkey offerings to create one-of-a-kind CBD products and formulations made exclusively for your brand. Although it takes a little more time to build than white label products, you will be able to make your unique vision a reality. We can even craft custom formulations and products beyond our catalog. When you choose to work with us, you'll gain access to our trusted team of experts, premium quality CBD products, and our personal 24/7 world class customer service. Click here for more information about our private label program.

 

Do you produce custom hemp extract product formulations?

With access to the latest in nanotechnology, our team has the tools and know-how to create a custom formulation, designing a unique product crafted just for your business needs.  For more information, contact us via chat in the bottom right corner of your screen, call us at 1 (800) 791-0270 between 9 AM and 6 PM (EST), or send us an email and one of our representatives will be in touch with you shortly.

Why become a wholesale partner of THP?

Becoming a wholesale partner of The Hemp Plug allows you to benefit from our huge network of industry connections. Additionally, our wholesale partners receive 50% off THP and affiliate branded products. For more information, contact us via chat in the bottom right corner of your screen, call us at 1 (800) 791-0270 between 9 AM and 6 PM (EST), or send us an email and one of our representatives will be in touch with you shortly.

How do I pay for my white label and private label orders?

All hemp extract white label and private label orders must be paid via wire transfer, credit card, ACH, or cashiers check. Please note that the full payment is required before we can process your order.  For more information, contact us via chat in the bottom right corner of your screen, call us at 1 (800) 791-0270 between 9 AM and 6 PM (EST), or send us an email and one of our representatives will be in touch with you shortly.

Does THP feature containers and packaging in different colors and styles?

Yes. Choose from a large selection of container and bottle sizes, colors, materials, and styles. We can even work with our partners to help you create something truly unique in the industry. We can provide you with a full spectrum of label colors to match the exciting range of hemp oil infused white labeled products. Custom label orders add 3-5 business days to the turn-around time. Click here to learn more about our brand development process. For more information, contact us via chat in the bottom right corner of your screen, call us at 1 (800) 791-0270 between 9 AM and 6 PM (EST), or send us an email and one of our representatives will be in touch with you shortly.

How do I get barcodes for my new white label or private label product?

You can obtain barcodes through outside services or work with our own vendors as part of THP’s available turnkey services. We suggest you have bar codes included on your labels. Unless you tell us you are applying for your own barcodes, we will provide your labels without barcodes. For more information, contact us via chat in the bottom right corner of your screen, call us at 1 (800) 791-0270 between 9 AM and 6 PM (EST), or send us an email and one of our representatives will be in touch with you shortly.